Service Check Customer service audits performed throughout North America.
ICC - Decision Services Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
Confero, Inc. Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
ServiceTRAC, Inc. National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
IntelliShop Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
Check Mark, Inc. Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
Count On Us Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
At Random Communications Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Schryver Enterprises. LLC Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
Imyst, Inc. Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Shadow Shopper Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
J.M. Ridgeway Co. A market research and mystery shopping company providing national coverage.
ITS (Incognito) Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
Bare Associates International Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Creative Image Associates A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
Sutter Marketing Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
Webbtech Data Quality assurance company specializing in mystery and comparison shopping.
ACRA, Inc. Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
Quality Consultants, Inc Conducts mystery shopping and quality reports for restaurants and lodging facilities.
Ath Power Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
Shoppers Critique International Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
Mystery Shoppers Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Service Excellence Group Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
Certified Reports, Inc. Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
Service Evaluation Provides a comprehensive solution for keeping on top of the front line.
Jancyn Evaluation Shops Secret shopping services used by the retail, restaurant and rental housing industry.
Support Financial Resources, Inc. Customer-driven mystery shopping and consultative services specializing in the financial services industry.
Satisfaction Services, inc. Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
Ardent Services, Inc. Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
Service Intelligence, Inc. Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
The Secret Shopper Company Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
Infotel Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
SG Marketing Group Company description, services offered, and online shopper application.
Sensor Quality Management Inc. Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Mars Research Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
The Hotel Shopping Network Provider of hotel mystery shopping and sales training services to the hospitality industry.
Associate Consumer Evaluations Mystery Shopping Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
Person To Person Quality Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
Pinkerton Field Research Services Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
Speedmark Information Services Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
SNEAK PEAKms Offers a variety of customized mystery shopper and caller services.
The Christian Science Monitor Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
Power Information Gathering Services UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
Barry Leeds and Associates Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
Richey International Quality management programs to enhance performance, measure product quality, and maintain brand stature.
Business Evaluation Services Business and retail on-site, telephone and customer feedback secret shopper services.
Secret Sleuths Services offered, staff, contact details, and shopper application.
Service Performance Group Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
DSG Associates, Inc. Mystery shopping services to the retail food service industry. Online application.
Sinclair Service Assessments Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
Shoppers, Inc. Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
Video Stars Real Time Video Training Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
CV Marketing Research Inc. Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
Kinesis Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
Customer Service Perceptions Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
Premier Service A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Pacific Research Group Services include mystery shops, site inspections, and phone surveys.
Quality Assessments Mystery Shoppers, LLC Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
Douglas Stafford International Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
Quality Eye Mystery Shopping A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
Mysteryshopomatic.com Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
ICU Associates Inc. Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Mystery Shop Inc. Print, telephone, and video mystery shop services.
QualityWorks Associates A market research organization that conducts surveys and mystery shopping.
Retail Maxim UK-based mystery shopping services including competitor visits and internet and telephone shopping.
RetailTrack Retail, service, hospitality and call center mystery shopping.
Inland Retail Services Specialists in mystery shopping and merchandising services. Includes services and contacts.
U.S. Mystery Shoppers, Inc. Offers services to retail and service industries in the United States. Online application.
Checkout (UK) Ltd A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
Customer Point of View A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
Customer 1st Full service mystery shopping company providing on-line reporting for customer service evaluation.
Ascent Research Associates, LLC Offers mystery shopping and consulting services for restaurant, property management, retail and a variety of other industries in the United States and Canada. Web-based reporting. Online application.
ComSim, Inc. Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
Sipe and Associates Provides customer service evaluations, mystery or secret shopping services.
Data Quest, Ltd. Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Retaurants/Bars, Retail).
Secret Shopping Services Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.
Acorn Management Associates Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.
Hidden Concepts Inc. Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts.
Tern Consultancy Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
All-Star Customer Service, Inc. Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
Frontline Shoppers Inc. Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
Dynamic Advantage Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
GAPbuster Worldwide Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
JKS Mystery Shopping Ltd Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
Verification Roberte Inc. Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA.
AQ Services International Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
VisitorFriendly Assesses the visitor friendliness of websites, using real internet customers as paid reviewers. Located in the UK.
Sights on Service, Inc. A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.
Quality Scheduling Group LLC Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
MysteryShopLink.com Linking shoppers with schedulers to choose from for on-going assignments. Customer Service support center available 24 hrs per day.
